Social Media – It isn’t news

I attended a presentation last night at the University of Chicago Marketing Round Table.  The presenter, Jonathan Salem Baskin, made some interesting points about social media that I wanted to share.

He recently wrote a book where he traces social media throughout history.  With many major technology innovations in the past, our ability to connect with others has increased.  The social media concept isn’t new (he gave some great examples in history – the telegraph, the radio, the telephone, television, expressways built in the 50’s – all things that allowed us to connect with others in a new way).   Facebook and Twitter were the most recent examples.  And there will be others in the future that we can’t correctly predict now.  Technology innovations will always be developed to help us connect better with others.  In other words, technology change is a constant. 

While I didn’t agree with everything he said, I do think the part of his discussion that was impactful was the reminder that since technology changes will always be there, we should be focused more on the messages we give to our customers and less on the technology

We need purpose driven content – something that is meaningful to our audience. 

We need to consider who we are targeting and how they want to hear from us.  Finding your most receptive audiences and have a conversation with them if it will enhance the relationship.  If not, do not waste their time.

And I would add that if you are delivering a stellar product or service and doing it in a way that provides awesome customer service; your customer will reward you.  Great marketing – social or traditional – cannot make up for a bad product or bad service.

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Explore posts in the same categories: Customer Service, Marketing, Media, Social Media

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